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Changes to Your
USNEFCU Debit Card:

As part of the recent merger between Ukrainian Selfreliance New England Federal Credit Union and Selfreliance Federal Credit Union, all USNEFCU debit cardholders will receive a new Selfreliance FCU Visa® Debit Card within the first two weeks of January 2025.

Key Dates to Remember:

  • Current Card Deactivates: January 30, 2025
  • Activate Your New Card: February 4, 2025

Key Dates and Steps

  • January 10-25, 2025

    Your new Selfreliance FCU Visa® Debit Card will arrive in a plain white envelope

  • January 30, 2025
    Your current USNEFCU debit card will no longer work after this date.
    Be sure to download any checking or savings e-statements you may need before January 30, 2025. The new Digital Banking system will only include up to 3 years of statement history.

    Note: Transaction records will only be accessible as statements and cannot be downloaded in formats like QuickBooks or Excel. This is especially important for members who rely on these records for accounting purposes.

  • February 1–3, 2025
    Branches in Wethersfield, New Britain, and Westfield will be temporarily closed.
    Digital Banking services will also be unavailable during this period.

  • February 4, 2025
    1. Activate your card by calling 800-631-3197 from your primary phone number and select a new PIN during activation.

    2. Update your recurring payments with the details of your NEW card.

    Services to review: home utilities, gym memberships, streaming services, online shopping accounts, meal delivery services, newspaper and magazine subscriptions, tollway accounts, cloud storage, and software subscriptions.

Manage Your Accounts with Ease

Starting February 4, 2025, managing your accounts online will be easier than ever with the new Selfreliance Digital Banking platform.

Here’s what you need to do:

  1. Enroll in Selfreliance FCU’s Digital Banking platform and create a new login and password.
    Your current credentials will not be transferred, so a new enrollment is required.

  2. Access All Accounts in One Place: Once enrolled, you will have a single login to manage both your Digital Banking and credit card accounts.

  3. Sign Up for E-Statements: Access your statements and tax forms anytime, anywhere in Digital Banking. Stay organized, eliminate paper clutter, and receive notifications when new statements are ready.

We are committed to ensuring this transition is as smooth and seamless as possible. If you have any questions or need assistance, please contact us at 800-631-3197.

How to enroll into Digital Banking ENG (PDF)
How to enroll into Digital Banking UKR (PDF)

Frequently Asked Questions

Will there be any limitations on my debit card during the merger?
Yes, you will not be able to perform balance inquiries, transfers, or ATM withdrawals from January 30, 2025, to approximately 8:00 AM EST on February 4, 2025. Your current debit card will stop working on January 30, 2025, at approximately 5:00 PM EST.

Please ensure you have alternative payment methods, such as credit cards or cash, available to cover any expenses during the temporary disruption.
Why am I receiving a new debit card?
Yes, as part of this merger, you will receive a new Selfreliance FCU Visa® debit card in the mail between January 10 and 25, 2025. Activate your new card on or after February 4, 2025.
Will my debit card number or CVV change?
Yes, your new debit card will have a different card number, expiration date and CVV. Once activated, update any automatic payments linked to your card with the new information.

Services to review: home utilities, gym memberships, streaming services, online shopping accounts, meal delivery services, newspaper and magazine subscriptions, tollway accounts, cloud storage, and software subscriptions.
What number should I call to activate my new debit card?
Starting on Tuesday, February 4, 2025, you can activate your new card and set a PIN by calling 800-631-3197 from your primary phone number.
Will I need to set a new PIN?
Yes, you will need to select a new PIN when activating your debit card on February 4, 2025.
What do I need to do if I have preauthorized, or recurring payments tied to my existing USNEFCU debit card?
To ensure there is no interruption in recurring or preauthorized payments (such as home utilities, gym memberships, streaming services, online shopping accounts, meal delivery services, newspaper and magazine subscriptions, tollway accounts, cloud storage, and software subscriptions), contact the merchant on or after February 4, 2025, with your new card number, expiration date, and CVV code.
What if I didn’t receive a new debit card?
If you don’t receive your new debit card by February 4, 2025, please contact us immediately at 888-222-8571. We are here to assist you!
Will there be any impact on ATM or purchase access?
After the merger is complete, you’ll gain access to the extensive network of over 85,000 surcharge-free ATMs nationwide. Use the Selfreliance FCU Mobile App, available in Apple App Store and Google Play Store, or visit selfreliance.com to locate nearby ATMs.
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