Important Member Updates:

Merger of Ukrainian Selfreliance New England FCU & Selfreliance FCU

What Does Operational Merging Mean?

An operational merger combines two credit unions into one unified system. Following member approval on June 30, 2024, this process will be finalized on February 4, 2025, when all Ukrainian Selfreliance New England Federal Credit Union accounts will transition to Selfreliance FCU’s core banking system.

How does this Merger benefit me?

The merger with Selfreliance FCU aligns with Ukrainian Selfreliance New England FCU values and promises an upgrade in service quality. Through this partnership, members can expect expanded access to new ATMs, products, and technologies, facilitated by a larger, stronger combined credit union.

As part of our operational merger and banking system update, all branches and online banking services will be temporarily unavailable from Saturday, February 1, to Tuesday, February 3, 2025

What Should You Expect?

Temporary Branch Closures: Branches in Wethersfield, New Britain, and Westfield will be closed during the transition period.

Online Banking Unavailability: Services like Bill Pay, wire transfers, loan payments, and the credit card portal will be unavailable during this period.

Debit Card Disruption: Your current debit card will not work, which means you will be unable to make purchases or withdraw cash from ATMs during the transition period.

Credit Card Activation: To ensure uninterrupted access, please activate your new credit card on January 31st. This will allow you to continue using it throughout the transition.

Review your financial needs and schedule any time-sensitive transactions before January 30, 2025. Additionally, please take a moment to arrange for alternative payment methods, such as credit cards or cash, to cover any expenses during the temporary disruption.

New Credit Card Guide

New Debit Card Guide

February 4, 2024
Determine Your New Account Number: Your account number will include "89" at the beginning and additional zeros to make it 8 digits long. For example:

Old Account Number: 356 → New Account Number: 89000345
Old Account Number: 3567 → New Account Number: 89003567

You will need this when registering for Digital Banking. Please Note: When you log in for the first time after the merger, you will see a transaction labeled "Merger Transfer" as your opening balance. This reflects the smooth transition of your account to the new system.

Frequently Asked Questions

BRANCH CLOSURES

Will branch hours change?
Yes, branches will be temporarily closed from Saturday, February 1, 2025, through Monday, February 3, 2025, to finalize the merger. Regular business hours will resume on Tuesday, February 4, 2025.

CALL CENTER

Will the call center be available during the merger? No, call center will be closed during the merger. However, you can still reach out to us with any general questions you have about the operational merger

ACCOUNT NUMBERS

Do I need to take any action to keep my accounts active?
No action is required to keep your accounts active. However, please monitor your email, mail, or text messages from us for important updates, including information about your new debit and credit cards.
Will my account number change?
Yes, your account number will be updated to match Selfreliance FCU’s numbering system. This means the number “89” will be added to the beginning of your account number, and zeros will be added in front of the remaining digits to make it 8 digits long.

For example: If your current account number is 123, it will become 89000123. Or if your account number is 1234, the new account will be 89001234.
Will I have to order new checks?
No, you will not need to order new checks. The MICR number on your current checks will remain the same after the upgrade.
Will the routing number change?
The USNEFCU routing number (211977498) will remain temporarily active. However, we recommend updating your records to use Selfreliance FCU’s routing number (271080817) for any future transactions.

DIRECT DEPOSITS AND PAYMENTS

Do I need to update my direct deposits or automatic payments?
No, your direct deposits, payroll deductions, and automatic payments will continue as usual, with funds directed to your account as requested. However, we recommend updating your direct deposit and automatic payment information with your new account and routing numbers after February 4, 2025, to ensure uninterrupted service.

ONLINE BANKING

Can I access my Online Banking account during the merger?
No, Online Banking will be temporarily unavailable during the merger, from January 31 to February 3, 2025. Services such as Bill Pay, wire transfers, and loan payments will also be unavailable during this time.
Will I need to re-enroll in Online Banking?
Yes, you will need to enroll in Selfreliance FCU’s Digital Banking on or after February 4, 2025. Your existing USNEFCU login and password will not transfer. Please visit the Digital Banking page for detailed enrollment instructions starting February 4.

DEBIT CARDS

Will there be any limitations on my debit card during the merger?
Yes, you will not be able to perform balance inquiries, transfers, or ATM withdrawals from January 30, 2025, to approximately 8:00 AM EST on February 4, 2025. Your current debit card will stop working on January 30, 2025, at approximately 5:00 PM EST.

Please ensure you have alternative payment methods, such as credit cards or cash, available to cover any expenses during the temporary disruption.
Why am I receiving a new debit card?
Yes, as part of this merger, you will receive a new Selfreliance FCU Visa^® debit card in the mail between January 10 and 25, 2025. Activate your new card on or after February 4, 2025. Visit New Debit Card page for more information.
Will my debit card number or CVV change?
Yes, your new debit card will have a different card number, expiration date and CVV. Once activated, update any automatic payments linked to your card with the new information.

Services to review: home utilities, gym memberships, streaming services, online shopping accounts, meal delivery services, newspaper and magazine subscriptions, tollway accounts, cloud storage, and software subscriptions.
What number should I call to activate my new debit card?
Starting on Tuesday, February 4, 2025, you can activate your new card and set a PIN by calling 800-631-3197 from your primary phone number.
Will I need to set a new PIN?
Yes, you will need to select a new PIN when activating your debit card on February 4, 2025.
What do I need to do if I have preauthorized, or recurring payments tied to my existing USNEFCU debit card?
To ensure there is no interruption in recurring or preauthorized payments (such as home utilities, gym memberships, streaming services, online shopping accounts, meal delivery services, newspaper and magazine subscriptions, tollway accounts, cloud storage, and software subscriptions), contact the merchant on or after February 4, 2025, with your new card number, expiration date, and CVV code.
What if I didn’t receive a new debit card?
If you don’t receive your new debit card by February 4, 2025, please contact us immediately at 888-222-8571. We are here to assist you!
Will there be any impact on ATM or purchase access?
After the merger is complete, you’ll gain access to the extensive network of over 85,000 surcharge-free ATMs nationwide. Use the Selfreliance FCU Mobile App, available in Apple App Store and Google Play Store, or visit selfreliance.com to locate nearby ATMs.

CREDIT CARDS

Why am I receiving a new credit card?
As part of this merger, you will receive a new Selfreliance FCU Visa® credit card. Expect your new card to arrive in the mail between January 10 and 25, 2025, which you will need to activate on January 31, 2025. Visit New Credit Card page for more information.
Will my credit card number or CVV change?
Yes, your new Selfreliance FCU Visa® credit card will come with a different card number, expiration date and CVV. After activation, please update any automatic payments with your new card information.

Services to review: home utilities, gym memberships, streaming services, online shopping accounts, meal delivery services, newspaper and magazine subscriptions, tollway accounts, cloud storage, and software subscriptions.
How do I activate my new credit card?
Activate your credit card on January 31, 2025, by calling 800-631-3197 from your primary phone number.
Will my interest rate change as part of this upgrade?
Yes, your interest rate will change. A new disclosure will be mailed to all credit cardholders.
Will the due date for my credit card payment change?
Yes, the due date for your credit card payment will change.
What if I do not receive a new credit card?
If you do not receive your new credit card by February 4, 2025, please call us at 888-222-8571. We are here to help.

WIRE TRANSFERS

What if I have a Wire scheduled during the merger?
Outgoing Wire transfers will be unavailable. We encourage you to plan for recurring wire transfers that might be scheduled during this timeframe. Incoming Wire transfers received during the system upgrade period will be available to view on Tuesday, February 4, 2025.

BILLPAY

Will my Bill Pay history transfer to the new system?
Please make sure to download all Bill Pay information prior to January 30, 2025. No information will be transferred from Bill Pay.
Will the merger change Bill Pay service?
Yes, Bill Pay will be replaced with a new Bill Pay system. Starting February 4, 2025, you will need to register for the new system. Please make sure to add all existing and new payees into the new Bill Pay system. Previous information will not be transferred.
How do I access Bill Pay after the merger?
After the merger, you can access the new Bill Pay system through Selfreliance Digital Banking. For detailed instructions on how to register, please visit the Bill Pay webpage.
What if I have scheduled bills to be paid during the merger?
The last day to schedule a payment through Bill Pay is January 31, 2025, 5:00 PM ET. Any scheduled payments with a pay date of February 3, 2025, or later will not be processed or paid. Payments scheduled before this date will be processed as usual. However, on Feb 4, you will need to register in the new Bill Pay system, set up your payees, and schedule payments manually.
Will my pending payments still be active in the new Bill Pay system?
No, pending payments will not transfer to the new system. Online Banking and Bill Pay functionality will not be available during the merger transition period from January 30 to February 3, 2025. Please plan accordingly.
Will my payees be transferred to the new Bill Pay system?
No, payee information will not carry over to the new system. You will need to re-enter your payees when you register in the new Bill Pay system after February 4, 2025.
What steps should I take before the merger?
1. Download or save your Bill Pay history: Ensure you download any needed payment history or statements before January 30, 2025.
2. Review your scheduled payments: Make note of any recurring or pending payments.
3. Prepare to re-enter payees: Have your payee details ready for when you register in the new Bill Pay system on February 4.

STATEMENTS AND NOTICES

Will my account statements change?
Yes, your savings, checking and credit card account statements will have a fresh, new, updated look.
Will my statements be transferred to the new system?
Yes, the new Digital Banking system will provide access to your last 3 years of statement history. You can easily download these statements online, or if you need further assistance, visit a branch for support.
Will my transaction history be transferred to the new system?
No, the new system will retain only 3 years of statement history. We encourage all members to download any important transaction records before January 31, 2025.

After the merger, transaction records will only be available in statement form and will no longer support downloads in formats like QuickBooks or Excel. This might be especially helpful for business owners or members who rely on these records for accounting purposes. To ensure you have everything you need, please save all essential data by January 31, 2025