Careers at Selfreliance

Join our Team and help us to improve the lives of our Members and make a positive impact!

We are a Credit Union that has been serving our Members since 1951 with stability, demonstrated growth and success!

Selfreliance Federal Credit Union has branch locations in the Chicagoland area, New Jersey, Michigan, Connecticut and Massachusetts.

Our dedicated team strives to provide the highest standards of professional financial services to our Members. Our culture inspires innovation, hard work, and collaborative working relationships.

We value our staff and offer a competitive salary! We offer a 401(k) Plan with a credit union match. In addition, our employees benefit from a low-cost medical insurance plan. At no cost to our employees, we provide Life and ADD insurance, as well as Short Term and Long Term insurance. We also reward our staff with a generous Paid Time Off policy.

We hire people who want to grow and are committed to providing exceptional service to our Members.

A background check is required. Selfreliance FCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

POSITION: Assistant Manager of the Delinquency Department (Collections)

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $30 per hour

We are currently seeking an experienced Manager Assistant to join our Delinquency Department and support the Collections Manager in driving effective collection strategies, minimizing delinquency, and ensuring compliance with regulatory standards. In this vital role, you will assist in overseeing the day-to-day operations of the collections team, monitor delinquent accounts, and help maintain accurate reporting.

Qualifications:

• 2+ years of collection experience in the financial institutions industry is required.
• Strong knowledge of debt collection practices, legal regulations, and member service.
• Excellent writing, communication, negotiation, and problem-solving skills.
• Ability to work independently and manage multiple accounts effectively.
• Familiarity with credit reporting and compliance standards.
• English and Ukrainian are a must.

Key Responsibilities:

• Monitor and manage delinquent accounts.
• Communicate with members to set up payment plans.
• Ensure compliance with debt collection laws and credit union policies.
• Collaborate with internal teams to resolve issues and improve processes.
• Maintain accurate documentation and reporting of collection activities.
• Assist with legal actions as necessary, in line with regulatory requirements.